Friday, May 17, 2013

The customer is always right: wrong!

Whoever came up with the maxim "The customer is always right" cannot be a very perceptive person. How can anyone always be right? We are all human and we all make mistakes, whether you are on this side of the cash register or on the other side. The silly notion that everyone must always give in to his customer should be dispelled once and for all. I have seen many "ugly"(as in character) customers who don't deserve to be served at all. Such customers are best served by self-checkout counters.

A CEO who imposes this maxim on his staff  is certainly out of touch with reality. As a result of this silly directive, his staff will have to endure abuse from the public.The public expects to get away with it, while the hapless staff gets berated for not providing "customer satisfaction". No, I do not agree at all that the customer is always right.

No comments: